If it does not move, the room is the problem more often than the phone.

The phone cannot see the computer

They must be on a network that allows device-to-device traffic. Guest Wi‑Fi at hotels and conferences often blocks that. Join a hotspot you control, or a network you run. The internet is not the path after you pair.

The camera will not scan the code

Type the six-digit PIN instead. Bright stage lights and a dim laptop both fail cameras. The PIN is the backup, not a lesser path.

The computer went to sleep

The session lives on that computer. If it sleeps, the phone cannot talk to it. Keep the machine awake while you present.

The slide does not move in Keynote or PowerPoint

Open the deck first, then start the session. On a Mac, allow Accessibility. On Windows, if PowerPoint was started as Administrator, Pilot must be too. A browser tab only gets the arrow keys.

Google Slides or Canva did not jump

Those live in a tab. Pilot sends the arrow keys. There is no Canva adapter, and slide files are never uploaded. Jump-by-number needs a deck the computer can read.

macOS still blocks Pilot

Unsigned builds need a right-click Open until notarization. Accessibility is a separate prompt: System Settings → Privacy & Security → Accessibility. Turn Pilot on, then quit and reopen the app. macOS often applies that permission only at launch.

Windows SmartScreen blocked the installer

Unsigned setup files warn until they are signed. That is SmartScreen. It is not a failed download.

The address is 192.168…, not a website

Correct. The phone is opening a page the computer is serving on the local network. A public domain cannot replace that without a relay, and a relay would see the session.

Still stuck? Contact — there is no ticket queue on this site, and pairing cannot be diagnosed from here.